Dynamic.ly provides support for authorized Restaurant users and Clover Sandbox or pilot integration issues.
Contact
Support email: support@dynamicly.app
Privacy and data requests: privacy@dynamicly.app
Website: www.dynamicly.app
Legal notice address: Nomos Apex AI LLC, 10 Ridgecrest N, Scarsdale, NY 10583, United States
The support and privacy mailboxes are pending creation and verification. This page must not be publicly published until both addresses are controlled and monitored.
What to Include
To help us investigate without exposing sensitive information, include:
- the Restaurant or Location name;
- a short description of the issue;
- the approximate date and time;
- the Dynamic.ly request or support reference ID, if shown; and
- whether the issue affects Clover connection, synchronization, mapping, an Action Card, or account access.
Do not email passwords, Clover access or refresh tokens, authorization codes, webhook secrets, payment-card information, customer personal data, employee personal data, banking information, or private formation documents.
Current Support Scope
During Sandbox and pre-release testing, support may cover:
- Clover connection and reconnect status;
- Merchant and Location mapping;
- source freshness and coverage;
- Inventory/Menu and Orders read synchronization;
- manager-reviewed mapping questions;
- Dynamic.ly account access;
- security or privacy concerns; and
- disconnect and offboarding questions.
Dynamic.ly does not currently execute Clover menu, price, inventory, order, payment, customer, or employee changes.
Support Hours and Phone
Clover’s current Market Listing workflow requests support hours and a phone number in addition to email and website information. Those values have not yet been supplied by the founder and must be completed or confirmed unnecessary in the current Clover Dashboard before Market Listing closeout.